how_it_works 02:00 Minutes Open to all* 1 2 Thank you 3 4 5 6 7 8 0 9 Hi Susie Y our Pockit balance is... Load Money Move Money
The Award Winning Online Account, MasterCard® and App - just 99p
Join over 100,000 customers today
Join Pockit and earn £5 for you and your friend*
Applicants must be UK residents aged 18 or over. Subject to successful identity and residency verification. The £5 incentive for both referrer and friend will be credited within 7 days of the friend joining Pockit.
Open your account in 2 minutes.
  • One easy online form - just fill out a few details and make a one-off 99p payment.
  • Open to all - no credit checks.*
  • Receive your Pockit MasterCard® in 48 hours.
Then deposit, spend and send your money.
  • Pay in wages and benefits with your own account number and sort code.
  • Or pay in cash at 28,000 PayPoint’s across the UK.
  • Pay in straight away by debit card or bank transfer.
  • Withdraw cash from UK and international ATMs.
  • Transfer money to other UK bank accounts.
  • Make international transfers to countries using the Euro, and to Poland.
And bank on the go.
  • Bank anywhere - online or with the App.
  • See at a glance what’s come in and gone out.
  • Handy balance notifications sent to your device.
  • Add cards to your account to share funds.*
  • No overdraft, so no accidental over-spending.
Join Now
*In India local laws mean additional cards cannot be used to share money. Minimum 13 yrs and above, maximum 3 additional cards per account.
No-nonsense fees
Using Pockit in the UK is free or just 99p. Simple as that.
What's FREE
Account number & sort code FREE
Card purchases in-store FREE
Card purchases online FREE
Paying in wages & benefits FREE
Paying in by bank transfer FREE
The Pockit app FREE
What's 99p
Your contactless Pockit MasterCard 99p
Paying in with cash 99p
Paying in by debit card* 99p
UK transfers 99p
International transfers 99p
UK ATM withdrawals** 99p
* This is open to full-limit customers only. ** ATM provider's own surcharges might apply. For a full list of fees, charges and account restrictions please see our Terms & Conditions
Check out our money-saving cashbacks
Common Questions

For answers to questions often asked, just click the black arrow.

If you want to know more, no problem, just call the Pockit Team on

020 3322 9170 to speak to us directly.

About Your Pockit account and card
What is a Pockit account card?
A Pockit MasterCard® card looks like a credit or debit card, with a card number, chip & pin and signature strip. But unlike credit and debit cards, a Pockit account and card doesn’t provide a source of credit, or is linked to a bank account. So it helps you spend only the amount you have chosen to load but has some of the same great facilities such as faster payments in and out - helping you to stay in complete control.
You can use the Pockit MasterCard® card at over 35 million locations and withdraw cash from over 1.9 million cash machines worldwide – wherever you see the MasterCard® Acceptance mark.
Is there a minimum age to become a Pockit account holder?
Yes, all primary cardholders must be at least 18 years old. However, please note that additional cardholders (also known as secondary cardholders) must be at least 13 years of age.
Who provides the Pockit account and card?
The Pockit account and MasterCard® card is provided by Pockit Limited. The card is issued by Wirecard Card Solutions Limited pursuant to license from MasterCard® International Incorporated.
When will I receive my Pockit Prepaid Card?
Your card should arrive within 3-5 days of you completing your sign up on Pockit.com. We always try to get your card to you as quickly as possible.
Can I get additional cards for other family members?
You can have up to 3 additional cards linked to your primary card (i.e. 4 cards in total). The additional cards must be in someone else’s name. You can apply for an additional card by clicking on the ‘Additional Cards’ tab in your online account. Additional cards cost 99p each, which will be taken directly from your main Pockit account balance.
Additional cards are not available on Lower Limit Accounts.
How do I access my Pockit account?
You can access your personal account online where you can manage your money and your account facilities.
To log in, simply click the ‘Login’ button at the top of the Pockit website and enter your email address and password you set up, then follow the steps. (note: you can change this password once you have logged in by clicking settings on the menu.)

Once you have logged into your online account you will be able to:
  • Check your balance, transactions and cashback
  • Make payments in and move money from your account (full limit only)
  • View and download your statements
  • Manage your settings
  • Request and manage additional cards (full limit only)
If you have Additional Cardholders they will be able to manage their money online but will not have access to the main account or funds.

Fees and Charges
What fees and charges will I pay?
Fees and charges may be applied when you pay in to your account, on the purchases you make with your card and on ATM withdrawals. Full details of these and any other charges are clearly listed on our website. You can view these by Clicking here . Some ATMs may apply a surcharge so please ensure you check with the ATM provider before making a withdrawal.
Is there a cancellation fee if I want to cancel my Pockit account?
No. You can cancel your account and request your balance to be transferred to a bank account at any point. Instead of a bank transfer, you could also receive your funds via ATM transfer. The standard ATM fee is 99p, or £2.25 at an International ATM, though some ATMs may apply a surcharge. Please be sure to check with your ATM provider before making a withdrawal.
Will I pay any fees if I do not use my Pockit account?
No. There are no charges if you do not use your Pockit account.
Will I be paid interest on the funds that are loaded onto my Pockit account?
No, the Pockit MasterCard® is a prepaid card and not linked to a current account. It is also subject to e-money regulations. Therefore interest is not paid.

Your PIN
How do I get my PIN?
Before using your Pockit card you must first obtain your PIN. Your PIN number is unique to you and must be kept safe.
To get your PIN simply log in to your Pockit account and click on the ‘PIN Setting’ link. This will give you your unique PIN which can be used straight away to make purchases and ATM withdrawals.
How can I change my PIN?
You can change your PIN at most ATMs in the UK by inserting your Pockit Card and following the on-screen instructions.

How to pay in to your Pockit account
How can I pay in to my Pockit account?
We have made it easy for you to pay in to your Pockit account and there are 4 ways for you to do this:
  • Online by debit card at Pockit.com (full limit only)
  • Free by Bank Transfer
  • Load cash at over 28,000 PayPoint locations throughout the UK
  • Direct from your wages, benefits or pensions paid onto your account (proof of payments required)
You can find more details on how to pay in each of these methods and a table summary of the charges by clicking here. If you are setting regular payments into your account you should ensure that these do not exceed any of your limits as they will be returned to the original source and not be applied to your account.
How much can I pay in to my Pockit account?
You can pay in up to £30,000 in a 12 month period and the maximum balance you can have on your card at any one time is £5,000. The maximum single payment in via Bank Transfer is £5,000, £750 via Debit Card and £249 via PayPoint. The minimum payment amount for these methods is £10.00.
If you have a Lower Limit Account the limits are less. This is detailed in the Lower Limit Account section below.
How to pay in using your debit card
To pay in using your debit card simply click the ‘Pay in’ button once you have logged into your online account. You will be asked for the details of the debit card you wish to use so please ensure that you have this to hand. When paying in by debit card the name on the card must match that of the Pockit cardholder.
Once you have used a debit card you can choose to use this card again the next time you wish to make a payment in. You can only save the details of one debit card at any one time. To save different debit card details you will need to remove the existing saved details.
Please note that if you have a Lower Limit Account you will need to upgrade to a Full Limit Account to be able to pay in via debit card.
How to make a payment in by BACS (Bank Transfer)
To make a payment in by Bank Transfer you will need to instruct your bank directly. To do this you will need to give them the details of your Pockit account, including the sort code and account number which you can find in your online account.
How to fund your account with cash at PayPoint
If you want to pay in using cash you can do so in one of the 28,000 PayPoint’s up and down the country. You will need your Pockit card and the PayPoint assistant will be able to pay in for you via their terminal.
Cash topped up at PayPoint will be available immediately but may take a few minutes to be visible on your account balance.
To find your closest and most convenient PayPoint, click here .
How to pay in via wages, benefits or pensions
To have wages, benefits or pensions paid directly into your Pockit account you will need to instruct your employer or payment party and provide them with your Pockit account details (See above in BACS).
You will also need to upload proof of wages, benefits and pensions via the ‘Wages and Benefits’ screen in your online account.
How long does it take for the funds to clear?
When making a payment using your debit card or cash through a PayPoint outlet, your funds are available instantly.
Funds made by bank transfer (BACS) will be made available immediately upon receipt, which can take up to 3 days from your bank.

How to withdraw cash and make purchases
How much cash can I withdraw each day?
The maximum amount you may withdraw per day from cash machines in the UK is £250 for a Full Limit Account and £50 for Lower Limit Account.
Where can I withdraw cash?
You can withdraw cash from any cash machine that carries the MasterCard® Acceptance Mark.
Can I use my Pockit Prepaid Card to get cash over the bank counter?
No. You can only use a cash machine to withdraw cash from your Pockit account.
Using your card to make purchases
Like credit or debit card, your Pockit card can be used to buy goods and services. You can use your Pockit card in 35 million locations across the world, anywhere you see the MasterCard® Acceptance Mark. As a ‘Chip & PIN’ card you will simply need to enter your PIN number into the terminal.
What should I do if I have a pending transaction on my account?
A pending transaction is simply a transaction that is waiting to be applied to your account. You do not have to do anything as a pending transaction is simply part of the process by which a purchase is charged to your Pockit account. If you think a pending transaction is incorrect, please contact us without undue delay.
A pending transaction will either turn into a finalised transaction or be deleted within 14 days.
Why are transactions declined?
Transactions may be declined if the merchant cannot verify that there are enough funds in your account to cover the value of the purchase you are making, including any applicable charges.
Can I use my Pockit MasterCard® to guarantee payments or make reservations?
If you are using your Pockit card for car hire, hotel reservations and general bookings, or to guarantee a payment, the funds on your card will be pre-authorised and blocked for payment of the services that you request.
Some businesses – car hire and hotels in particular – may block more funds than you expect to use and this will affect the available balance on your account. The blocked funds will not be available for you to use until the final bill has been settled and cleared.
Usually the unspent amount is made available for use within a day or two of payment. However, in some instances it can take up to 14 days for the transaction to be fully processed and for your account to be credited.
Can I use my Pockit card to make purchases using PayPal?
Yes you can, but please note that when you register your card with PayPal, a pre-authorisation is carried out to make sure your card is valid. This means they block a small amount on your card (usually £2 or less) to check that there is available balance. The pre-authorisation expires after 14 days and is never collected from the card. Make sure you have at least £2 in your balance if you are going to register it with PayPal.
What if I want to cancel a transaction or card authorisation?
Where it is possible to cancel an authorised transaction you can do so; it may take a few days for your funds to become available to spend. Please contact the Pockit Team if you wish to discuss cancelling a transaction.

Cashback
What is the Pockit ‘Retailers Cashback’ Scheme?
We have cashback rewards with a number of leading retailers and partners across the UK. The cashback scheme allows Pockit cardholders to earn cashback between 2-10% of their transaction when they spend at our participating retailers, directly into your account. The cashback is applicable for in-store and online purchases, unless otherwise stated.
You can then spend this cashback however you chose; to withdraw as cash or to make further purchases.
How does the cashback get paid?
When you spend using your Pockit card at our participating retailers you will receive the agreed cashback amount. The cashback will be paid on to your Pockit account balance.
Is there a limited number of times I can earn cashback at a participating retailer?
No. The number of times you can earn the cashback at the participating retailers is unlimited.
How long will it take for the cashback to show up in my account balance?
This can take up to 60 days from the end of the month that the transaction was settled. The timescale varies from retailer to retailer but rest assured that, as soon as Pockit receives the money, we will cash-it-back as quickly as possible.
Will I be able to see how much cashback I have earned?
Yes. This will appear as a credit on your statement, and you will receive an email.
Will I receive cashback in addition to special offers or promotions?
Yes. The cashback will apply to any purchases at our participating retailer. For example, if you are student you can present a student card to get your discount and pay with your Pockit card so you get cashback on your purchase as well.
Who are the participating retailers?
Pockit is adding participating retailers all the time but at the moment the list includes M&S, New Look, Halfords and many more. You can view the full list by clicking here.
What if I haven’t received my Cashback?
It can take up to 60 days for our partners to process and send the cashback you are due. If you haven’t had the cashback paid in after this time and can see the partner transaction you made on your statement, please contact us and we will look into it for you.

Lower Limit Account Holders
What is a Lower Limit Account?
A Lower Limit Account and card looks and works just like a Full Limit Account and card. The key difference is that the amount of money you can pay in/withdraw is restricted to a lower level while paying in using your debit card and taking out an additional card is not permitted. For full details see your Terms & Conditions.
Why have I been issued with a Lower Limit Account?
Lower Limit Accounts are issued to customers whose identity and address were not automatically verified. There are a number of reasons why this could be, such as a recent change of address.
What are the limits on a Lower Limit Account?
Full details of the limits can be found in your Terms & Conditions . The main restrictions compared with a Full Limit Account are:
  • Maximum payments in a year - £2,000
  • Maximum single payment amount via Bank Transfer - £400
  • Maximum daily ATM withdrawal - £50
  • No payment allowed via Debit Card
  • No Additional Cards
Can I change from a Lower Limit Account to a Full Limit Account?
It is simple and FREE to upgrade your account and receive the full benefits of the Pockit account. Just log in to your Pockit account online and follow the instructions to provide proof of your identity and address (full details of acceptable documents are listed in your online account). We will do our best to verify your details and if successful your account will be upgraded within 48 hours. You will be able to keep the same card and we will adjust the limits on your account.
Please note that we cannot guarantee your account will be upgraded, and if you haven’t heard within 48 hours, please contact our customer services team.

Additional Cards
What is an Additional Card?
An additional card is another card issued from your main Pockit account. It allows other people, such as friends and family, to enjoy the benefits of Pockit. It costs 99p for an additional card and you can have up to 3 Additional Cards linked to your main account. Simply log in to the Customer Section and complete the form in the ‘Additional Card’ link and your additional card will be on its way.
Additional Cards are only allowed on Full Limit Accounts.
What are the features of an Additional Card?
Additional cardholders can spend and earn cashback like the primary cardholder. They cannot view the primary cardholder’s transactions online or manage the main account. Any charges and fees applicable to your account ( see the Charges & Fees section ) will apply to Additional Cardholders as well as the Primary Cardholder.
Who can have an Additional Card?
You can order up to 3 additional cards and each additional cardholder must be 13 years of age or older and be a UK resident. All cards will be sent to the primary cardholder’s address.

Account Security
How safe is my money?
Pockit is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with Pockit. This means that, in the event that Wirecard Card Solutions Ltd becomes insolvent, your funds may become valueless and unusable and, as a result, you may lose your money.
As a responsible e-money issuer, Wirecard Card Solutions Limited ensures that once it has received your funds they are deposited in a secure account, specifically for the purpose of redeeming transactions made through Pockit.
In the unlikely event that Wirecard Card Solutions Limited becomes insolvent, funds that you have paid in, which have arrived and been deposited with Wirecard Card Solutions Limited are protected against the claims made by creditors.
What is Phishing and how do I avoid it?
Phishing is a way of attempting to acquire sensitive information. We will never send an email to a cardholder requesting security or any other confidential information about their Pockit Prepaid Card. If you receive an email claiming to be from Pockit Limited or Wirecard Card Solutions Limited with a link to what appears to be the Pockit or Wirecard website, do not enter your personal or Pockit details. Pockit and Wirecard are in no way involved with this email and the website does not belong to Pockit or Wirecard. Never reply to any such emails or disclose any personal information on such websites.
If you think you have received a fraudulent email, please forward the entire email including the header and footer to [email protected]
How do I report that my card is lost or stolen?
As soon as you realise your card is lost or stolen call us on 020 3322 9170 and we will cancel your Pockit card. After you have cancelled it, we will issue you with a new Pockit card. Alternatively you can email us.

Managing your Pockit account and card
How do I manage my Pockit account and card?
When you log in online you will be able to manage your main card in full, from loading and moving money, managing and setting your alerts, to reviewing your statements. Everything you need to make the most of your Card can be found once you login and if you ever need any further help you can just call us on 020 3322 9170 and we’ll be happy to help. If you have a Lower Limit Card you cannot move money or load online.
How do I move funds to and from my Pockit account?
To move funds online, once you are logged into your online account, go to the 'Move Funds' tab, select the source you wish to move money from and to and then choose the amount. Moving funds is not available to Lower Limit Account holders.
What is an available balance?
Available balance means cleared funds associated with your account that are available to spend. If you have additional cards linked to your main account they may have separate balances. The total balance on your Pockit account and card, including all Additional Cardholder balances, may therefore differ from the main card.
How do I check my available balance on my Pockit account?
You can check your available balance online. Simply log in to your online account and your available balance will be displayed.
How do I reset my online password?
To reset your password simply log in to your online account. In the ‘Settings’ link you will see the simple instructions to changing your password.
I’ve forgotten my password?
Simply click on the ‘Forgotten Password’ link when you are logging in and you will be provided with the information you need to reset your password.
What do I do if my address or contact details change?
If you want to change your address or name you will need to email our customer services team on the details below. To change your address or name, you will need to provide proof of new address or name. For a full list of accepted documents please see our Help Centre . For other changes, please log in to the website where you will be instructed on how to make changes.
How do I download my statements?
When you are logged in to online account, you will be able to view and download statements for your Pockit Card.

Account closure, Card Cancellation and Expiry
How do I close my Pockit account and cancel my card?
To close your account and cancel your card you will need to contact us on 020 3322 9170. There is no charge for closing your account or redeeming your balance if you have one. Alternatively, you can withdraw cash from an ATM.
What should I do when my Pockit Card expires?
Your Pockit card will expire 36 months from the card opening date and the ‘Valid to’ date is shown on your card. We will automatically issue you with a new card (Full Limit Account Holders Only). If you have not used your card recently we may contact you before to check whether you would like to receive a new card (Full Limit Account Holders Only).

Contact Us
You can contact us in the following ways - we’re always here to help:
  • By Phone: 020 3322 9170* (standard local rates apply)
  • Overseas phone: 0044 203 322 9170 ( standard international rates apply)
  • Email Us
  • By post: Pockit Limited, Cavendish House, 18 Cavendish Square, London W1G 0PJ